Frequently Asked Questions

Ready-stock items are processed within 1 to 3 business days. Customized, resized, or made-to-order pieces may take 3 to 7 business days. Once dispatched, metro cities typically receive orders in 2 to 5 business days, while remote areas may take 5 to 10 business days.

Yes, we currently deliver to most serviceable pincodes across India. We don't offer international shipping at this time.

Once your order ships, you'll receive tracking details via SMS, WhatsApp, or email. You can also check order status anytime from your account under "Track Order".

We accept all major cards, UPI, netbanking, and wallets through Razorpay, as well as Cash on Delivery (COD) for eligible pincodes and order values.

COD is available for most serviceable pincodes, but we check eligibility automatically at checkout based on your delivery address. If COD isn't available for your location, you'll only see prepaid options.

Yes. All online payments are processed securely through Razorpay, a PCI-DSS compliant payment gateway. We never store your card, UPI, or banking details on our servers.

If you're not fully satisfied, most items can be returned or exchanged within 7 days of delivery, provided they're unused, unworn, and in their original packaging with tags intact.

Please notify us within 48 hours of delivery with clear photos or videos of the package and product, and keep the original packaging for verification. We'll arrange a replacement or refund promptly.

Once a return is received and inspected, refunds are typically processed within 5 to 7 business days to your original payment method, or immediately for COD orders via bank transfer.

Yes, every piece is crafted with genuine gemstones and quality materials. We stand behind the authenticity of everything we sell.

Keep pieces away from water, perfume, and direct sunlight when not worn. Store them separately in a soft pouch or box to avoid scratches, and wipe gently with a soft, dry cloth after use.

Many bracelets and rings can be resized on request. Reach out to us before or after ordering and we'll help arrange the right fit.

No, you can check out as a guest. Creating an account just makes it easier to track orders and view your order history in the future.

You can reach us by phone or WhatsApp at +91 94444 56511, or via the contact details listed in our Shipping Policy. We're happy to help with anything from sizing to order status.